Frequently Asked Questions
What is TradePro Connect?
TradePro Connect is a software platform for utilities and manufacturers to manage service provider organizations and streamline equipment and labor procurement on a single cloud-based platform. TradePro Connect is powered by QMerit, an industry leading platform for streamlining procurement and managing a distributed workforce.
How does TradePro Connect work?
The TradePro Connect platform allows you to create a secure profile for your company and upload any relevant documentation for certification. Once approved, the name of your organization will be provided to customers seeking an approved service provider in their area.
How do I connect with a customer?
Customers will search for Service Providers through their utility or one of our channel partners, define their project needs, and request a quote. The primary contact listed in your company profile will then receive an email request to provide a quote. Participating contractors can contact customers schedule a quotation appointment or clarify project details. Remember to respond quickly to requests so customers see you are responsive to their needs.
Does the Service Provider set his/her own pricing?
Service Providers contract directly with the customer. Service Providers set the scope, timing, pricing and payment terms as in their normal course of business. The Program Manager (Energy Solutions) is available to provide educational support and communications to connect you with the customer, but does not intervene with pricing, permitting, warranty, delivery or collections on the projects.
What happens if a customer provides a poor review?
Poor reviews are taken seriously and followed up on promptly. If a customer provides a subpar performance rating, the Program Manager (Energy Solutions) will seek to understand the issue, and if necessary, take corrective action with the Service Provider. This may include, recommending or requiring additional training prior to receiving additional job opportunities, requiring things to be fixed prior to receiving additional job opportunities, or suspending the Service Provider from the program. The corrective actions are specified in participation agreements, and vary based on the Program Sponsor.
What do customers receive?
Customers gain access to a network to pre-vetted service providers so that they can easily obtain multiple bids. This helps ensure they are getting the best value and also helps them ensure that they are complying with organization procurement policies.
Who else is using the platform?
Industry-leading customers such as BMW North America, ChargePoint, EMotorWerks, Mercedes-Benz, Mini North America, GE, PG&E, Caltech, Cal Care IPA, and others are using the QMerit platform to manage their distributed labor force.